Changes and Cancellations
In order to maintain our commitment to quality in our services, Wild Canyon Adventures has a strict cancellation policy:
- Cancellations are done more than 48 hours before the activity: 100% reimbursement
- Cancellations made less than 48 hours before the date of the scheduled activity, a NO-SHOW, or late arrival: reimbursement is not available.
- Changes of date done more than 24 hours before the activity without penalty are available during the same year of your original reservation, subject to availability.
- Cancellations and refunds will not be able to apply for those who being at the park decide not to do the activity.
Cancellations should be solicited in written form by email [email protected] and/or by calling:
- From Mexico:624-144-4438 / 624-144-44-39.or landline 800 8384645.
- From the United States or Canada: 866-230-5253
When requesting to cancel your scheduled activity you will be given a cancelation confirmation number which is used for your reimbursement. All changes are subject to availability.
Round-trip transportation is included from exclusively selected hotels for confirmed reservations done more than 24 hours in advance of the scheduled tour.
Doubts? Contact us at [email protected]
Important information for cruise ships passengers
Due to limited and ever-changing cruise ship schedules, we recommend that you reserve your excursions through our call center upon arrival to Cabo, or reserve our tours through your cruise ship. We guarantee schedules and transfers without a problem to and from our tours. Thank you for your comprehension.
Debit or credit card charges
Generally, within 24 hours of confirming a reservation with us at Eko Park Los Cabos S.A. de C.V – Wild Canyon Adventures, your charge will come through on your card. If the date that you chose for the activity is not available, Wild Canyon will offer an alternate day and time asking for your confirmation.
Prices and exchange rates
Prices are in dollars, but the charges on your card will appear in Mexican Pesos. We use the bank’s exchange rate of the day. Your bank statement will state the exchange rate used for the charge.
If you would like to communicate with a Wild Canyon manager, please call us:
From Mexico: +52 1 624-144-4438 / +52 1 624-144-44-39 or landline: 800 8384645, or
From the United States or Canada: 866-230-5253
Thank you for choosing Wild Canyon Adventures