Changes and Cancellations
In order to maintain our commitment to quality in our services, Wild Canyon Adventures has a strict cancellation policy:
- Cancellations are done more than 48 hours before the activity: 100% reimbursement
- Cancellations made less than 48 hours before the date of the scheduled activity, a NO-SHOW, or late arrival: reimbursement is not available.
- Changes of date done more than 24 hours before the activity without penalty are available during the same year of your original reservation, subject to availability.
- Cancellations and refunds will not be able to apply for those who being at the park decide not to do the activity.
- Due to weather conditions, we reserve the right to change or cancel schedules or activities.
Cancellations should be solicited in written form by email info@wildcanyon.com.mx and/or by calling:
- From Mexico:624-144-4438 / 624-144-44-39.or landline 800 8384645.
- From the United States or Canada: 866-230-5253
When requesting to cancel your scheduled activity you will be given a cancelation confirmation number which is used for your reimbursement. All changes are subject to availability.Â
Prices and Offers
All prices are in American USD for National Visitors (Mexico); the current exchange rate is charged in the official newspaper of the federation and/or established by your banking institution.
All prices and offers mentioned here are exclusive and valid for wildcanyon.com.mx and cannot be requested through another purchase channel.
Free Transportation
Round-trip transportation is included from exclusively selected hotels for confirmed reservations done more than 24 hours in advance of the scheduled tour.
Doubts? Contact us at contact@wildcanyon.com.mxÂ
ATTENTION, PLEASE | IMPORTANT INFORMATION
We have been notified by the state of Baja California Sur that if within the municipality of Los Cabos, all complimentary tourist service carriers must:
- Submit 24 hours in advance a daily report to authorities of all those who will utilize the complimentary transportation service.
- Operate Free transportation exclusively from Hotel – Park – Hotel. It is strictly forbidden for the provider (Wild Canyon) to drop off in places other than the pick-up (hotel).
Any omission to this regulation, the sanction is equivalent to a fine of $30 thousand Mexican pesos or its approximate of $1500 USD.
We recommend all our visitors the following:
- Before finalizing your reservation with us, verify the transportation and notes section and confirm if you require this service.
- Reserve and confirm free transportation service at least 24 hours in advance to: info@wildcanyon.com.mx. You will receive a confirmation of your transportation.
- Any request for complimentary transportation service that is not made 24 hours before the activity will be rejected, and the client must arrive on their own transportation.
- Please know all clients that plan to arrive on rental vehicles or private transportation services have access to the park. You may access directions to the route following the link on google maps.
Important information for cruise ships passengers
Due to limited and ever-changing cruise ship schedules, we recommend that you reserve your excursions through our call center upon arrival to Cabo, or reserve our tours through your cruise ship. We guarantee schedules and transfers without a problem to and from our tours. Thank you for your comprehension. Â
Debit or credit card charges
Generally, within 24 hours of confirming a reservation with us at Eko Park Los Cabos S.A. de C.V – Wild Canyon Adventures, your charge will come through on your card. If the date that you chose for the activity is not available, Wild Canyon will offer an alternate day and time asking for your confirmation.
Prices and exchange rates
Prices are in dollars, but the charges on your card will appear in Mexican Pesos. We use the bank’s exchange rate of the day. Your bank statement will state the exchange rate used for the charge.
Contact:
If you would like to communicate with a Wild Canyon manager, please call us:
From Mexico: +52 1 624-144-4438 / +52 1 624-144-44-39 or landline: 800 8384645, or
From the United States or Canada: 866-230-5253
Thank you for choosing Wild Canyon Adventures
